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Common Issues & Solutions

< 1 min read

Connection Issues #

“Connection Lost” or “Token Expired” #

The OAuth2 token may have failed to refresh. Try:

  1. Go to GHL CRM → Settings → Connection.
  2. Click Disconnect.
  3. Click “Connect with GoHighLevel” to re-authorize.

If the issue persists, check that your site uses HTTPS and that your GHL account has API access enabled.

“Circuit Breaker Active” #

After 3 consecutive auth failures, the plugin enters a 5-minute cooldown. Wait 5 minutes and the connection will automatically retry.

Sync Issues #

“Contact Not Found” #

The GHL contact may have been deleted or merged. The plugin automatically attempts to re-find the contact by email.

Duplicate Contacts #

The plugin has built-in duplicate prevention (10-second per-user lock, POST→PUT conversion on duplicate errors). If duplicates still occur, check if you have other plugins or Zapier automations creating contacts in parallel.

Sync Queue Not Processing #

  • Ensure WordPress Cron or a server cron job is running.
  • Check if the Action Scheduler is functioning: go to Tools → Scheduled Actions.
  • Verify your PHP memory limit is at least 256 MB.