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Webhook Troubleshooting

< 1 min read

Webhooks Not Coming Through #

  1. Verify the webhook URL in GoHighLevel matches exactly: https://yoursite.com/wp-json/ghl-crm/v1/webhooks
  2. Confirm the x-ghl-token header value matches your webhook secret.
  3. Check that your site is accessible from the internet (not behind a firewall or local development environment).
  4. Look at GHL CRM → Sync Logs for webhook-related errors.

Contacts Not Being Created from Webhooks #

  • The contact must have an email address. Contacts without email (e.g., Instagram DM leads) are silently skipped.
  • Check your field mappings — at minimum, email must be mapped.
  • Verify the webhook payload includes the expected fields.

Ping-Pong Loops #

The plugin has built-in 30-second transient guards to prevent loops. If you still see loops, check for external automations (Zapier, Make) that might be triggering additional webhooks.