Sync Engine & Troubleshooting
Getting Started
What Is Syncly for GoHighLevel? System Requirements Installation Guide Quick Start: Setup Wizard Plugin Dashboard Overview Free vs Pro: Feature Comparison White-Label Domain Setup WordPress Multisite SetupConnection & Authentication
Connecting via OAuth2 Manual API Token Authentication API Scope Detection Multi-Location and Agency Setup Disconnecting and Reconnecting Security Best Practices Connection TroubleshootingField Mapping
How Field Mapping Works Setting Up Field Mapping Sync Direction: To GHL, From GHL, Both Ways Computed and Virtual Fields Extended Field Mapping (Pro) AI-Assisted Field Suggestions (Pro)User Sync & Tag Management
How User Sync Works Configuring User Sync Settings Bulk User Sync Login Tracking Ping-Pong Prevention Role-Based Tagging System Global Tags (Pro) Sync Preview and Dry Run (Pro) User Profile GHL SectionContent Restrictions
How Tag-Based Restrictions Work Page and Post Metabox Setup [syncly_restrict] Shortcode Gutenberg Restricted Content Block Elementor Widget Conditions (Pro) Archive and REST API Protection (Pro) Admin Bypass and Override Rules (Pro)Forms & Shortcodes
Embedding Syncly Forms: Overview [syncly_form] Shortcode [syncly_user_meta] Shortcode Syncly Form Gutenberg Block Syncly Form Elementor Widget Per-Form Submission Limits (Pro) Form Autofill and Logged-In-Only Mode Contact Form 7 IntegrationWebhooks & Bulk Import
Setting Up Inbound Webhooks Webhook Event Types Bulk Import from GoHighLevel Webhook Troubleshooting Ping-Pong Prevention and GuardsWooCommerce Integration
WooCommerce Integration Overview Per-Product GHL Tags (Pro) Abandoned Cart Tracking (Pro) Pipeline and Opportunity Management (Pro) Lead-to-Customer Conversion (Pro) WooCommerce Extended Field Mapping (Pro)LearnDash Integration
LearnDash Integration Overview (Pro) Course Enrollment and Completion Tags (Pro) Tag-Based Auto-Enrollment (Pro) Quiz Score-Based Threshold Tagging (Pro) Lesson and Topic Completion Tags (Pro) Syncing Course Progress to GHL (Pro) LearnDash Group Sync (Pro) LearnDash Extended Field Mapping (Pro)BuddyBoss Integration
BuddyBoss Group Sync to GHL Custom Objects BuddyBoss Group Admin Metabox Bulk Group Sync BuddyBoss XProfile Field Mapping (Pro) Family BuddyBoss Groups (Pro)Pro Features
Custom Objects: Overview (Pro) Mapping Post Types to GHL Custom Objects (Pro) Custom Object Contact Associations (Pro) Family Relationships: Overview (Pro) Managing Family Members and Invitations (Pro) Family Tag Inheritance (Pro) Conditional Navigation Menus (Pro) [syncly_family_manager] Shortcode (Pro) Analytics Dashboard (Pro) Public REST API Endpoints (Pro)Sync Engine & Troubleshooting
How the Sync Queue Works Sync Logs and Reading Them Enhanced Sync Logs (Pro) Rate Limits and API Quotas Auto-Login Links Email Notifications Setup Advanced Settings (Cache, Batch Size, Retention) Common Issues and Solutions Frequently Asked Questions Uninstalling the PluginSync Engine & Troubleshooting
Common Issues and Solutions
Users are not syncing to GHL
- Check connection status on the Dashboard. Must be green.
- Check WordPress Cron is running. Look at queue status in Settings > Advanced. Items queued but never processing = cron issue.
- Check user sync toggles in Settings > Sync Options.
Field values are not appearing in GHL
Go to Syncly > Field Mapping and confirm the field is mapped with “To GHL” or “Both ways” direction. Click Refresh Fields and reselect the GHL field to confirm the field name is current.
GHL data is not updating WordPress
For GHL to push data to WordPress you need inbound webhooks configured. Confirm the endpoint URL and secret are set in GHL. See Webhook Troubleshooting.
Sync logs show “failed” entries
- 401 Unauthorized: OAuth token expired. Reconnect from Settings > Connection.
- 422 Unprocessable Entity: A field value is in the wrong format. Check which field the error references.
- 429 Too Many Requests: Rate limit hit. The plugin will retry automatically.
Content restrictions are not working
Check that the user has a linked GHL contact (visible in their profile page). If there is no contact ID, their tags cannot be checked. Also confirm tag names match exactly (spelling, not just case).
Forms are not loading
Confirm the plugin is connected to GHL. Check that the form ID is correct by going to Syncly > Forms.